Our customer is a national insurance company and they are experiencing a high volume of claims due to the current storm. The Insurance Claims Representatives will provide support to their policy owners and agents. They are looking for experienced Customer Service professionals who are comfortable managing a high volume of incoming calls while providing exceptional service to their policy holders. The ideal candidate for this position will be an excellent communicator who exercises patience and understanding when assisting a customer through the claims process.

Responsibilities:

• Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
• Act as primary service contact for customers and agents
• Respond to telephone, online, and written inquiries
• Conduct research when needed to complete service requests
• Handle all service requests within department service standards
• Prepare service reports when requested

Qualifications:

• One year experience in call center Customer Service required; previous experience in the property and casualty industry strongly preferred
• Proficiency with Microsoft Office products required
• Demonstrated customer service focus / superior customer service skills.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel
• Results driven with strong problem solving and analytical skills.
• Ability to work in a fast-paced environment; and manage changing priorities effectively.
• Ability to work within a call center scheduled environment.
• Detail-oriented and exceptionally organized

Shift: Multiple Shifts available (8am to 5pm, 9am to 6pm, 10am to 7pm, or 11am to 8pm, Monday to Friday)- Overtime may be required, dependent upon the severity of the storms.

Location: Clearwater, FL - This is a hybrid position. Applicants must live within 30 to 45 minutes of the Clearwater/Largo area.

Duration: Estimated for 90 days temporary but could be extended based on the claims volume.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.